Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

 We accept following payment methods: PayPal, MasterCard, Visa credit card, American Express, Apple Pay. All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping under the needs of customers on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: shipping policy.

Refund/Return Policy

Items are entitled to be refunded or returned if the buyer notifies the seller within 14 days of the date of purchase. The buyer must contact the seller by email: service@snowolfstore.com or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer on subjective problems. Shipping charges incurred for returned merchandise is the responsibility of the seller on damaged or defective products. 

Please see our return policy for more detailed information: return policy.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. For more detailed information, please refer to return policy part cancellation. 

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: service@snowolfstore.com.  Each case will be looked at individually and the seller will be in contact. We will do our best to find an acceptable remedy to any situation that may arise. 

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

 

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.